Last Updated: October 26, 2023

At Beretta Store, we are committed to delivering excellence—both in our products and in your shopping experience. Crafted for serious shooters, hunters, and tactical professionals, our gear meets the highest standards of precision and reliability. This policy outlines our efficient shipping and returns process, ensuring your satisfaction with every order.

Shipping Information

We strive to process and ship orders swiftly to get you geared up without delay.

  • Order Processing Time: 1-2 business days after payment confirmation.
  • Shipping Methods & Times:
    • Standard Shipping: Via DHL or FedEx. Delivered within 10-15 days after shipment. Shipping fee: $12.95.
    • Free Shipping: For orders over $50, via EMS. Delivered within 15-25 days after shipment.
  • Shipping Regions: We ship globally, excluding Asia and certain remote areas due to regulatory constraints.

Returns & Exchanges Policy

We stand behind our products but understand that sometimes an item may not fit your needs. Here’s how we handle returns and exchanges:

1. Eligibility

You may return or exchange most items within 15 days of receiving your shipment, provided they are:

  • In new, unused condition.
  • In the original packaging with all tags and accessories included.
Non-Returnable Items: For safety, hygiene, and compliance reasons, the following items are final sale and cannot be returned or exchanged unless defective or damaged:
  • Accessories by Gun (firearm-specific accessories subject to regulation)
  • Activity-specific gear (e.g., tactical or hunting items requiring stringent safety checks)
  • Any product installed, used, or removed from original packaging in a way that prevents resale.

This includes products from lines such as A400 Field, APX Series, 92 Series, and other activity-related gear, reflecting our commitment to safety and regulatory adherence.

2. How to Initiate a Return or Exchange

Follow these steps for a smooth process:

  • Contact Us: Email [email protected] within 15 days of delivery. Include your order number and item details.
  • Wait for Authorization: We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions. Do not ship items without an RMA.
  • Pack and Ship: Securely package the item in its original packaging, include the RMA number on the box, and ship to:
    Beretta Store Returns
    2257 Pinewood Avenue
    Rexton, US 49794
  • Tracking: Use a trackable shipping method. We are not responsible for lost return shipments.

3. Refunds and Exchanges

  • Refunds: Once we receive and inspect your return, we’ll process your refund within 3-5 business days. Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement.
  • Exchanges: We will ship the new item once the return is received and approved. Shipping charges for exchanges are the customer’s responsibility unless the item was defective or incorrect due to our error.
  • Shipping Costs: Return shipping costs are non-refundable. We cover return shipping if the item was defective or incorrect.

4. Return Request Email Template

To expedite your request, use this template when emailing us:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Beretta Store Support Team,

I would like to request a [return/exchange] for my order #[Your Order Number], placed on [Order Date].

Product Details:
– Product Name: [e.g., 692 Series Shotgun]
– Reason for Return/Exchange: [e.g., Defective, Incorrect Size, etc.]
– Preferred Action: [Refund / Exchange for [Product Name and Variant, if applicable]]

Please provide further instructions and an RMA number at your earliest convenience.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

If you have any questions about our Shipping & Returns policy, contact us at [email protected]. We’re here to ensure your experience with Beretta Store is as reliable as our products.

Beretta Store: Where your satisfaction is as assured as your aim.